Resolution Knowledge Base

4. Attach Records and Tasks to Chat & How to Create Records and Tasks from Chat.

Published July 20th, 2025 by Thomas Wallace

Learn how to attach existing records and tasks into the chat. Also learn how to create new records and tasks from existing chat messages. Your browser does not support HTML5 video. Steps to Attach Record or Task to Chat Select the add attachment sign to the right of ‘Write a message’. Select either ‘Attach a record’ or ‘Attach a task’. Scroll th

Complete Tasks

Published June 17th, 2025 by Thomas Wallace

Learn how to complete tasks that have been assigned to you. Your browser does not support HTML5 video. Steps to Complete Task - Mobile Navigate to the task page. Select ‘My tasks’. Identify the task you wish to complete. Select ‘Complete’. Add any information, such as completion notes, attachments, change the date completed if need be. Select ‘C

5. How to Delete Paddocks

Published August 31st, 2025 by Thomas Wallace

Learn how to delete existing paddocks, also understand how this will effect your farms records attached to those paddocks. Your browser does not support HTML5 video. Steps To Delete A Paddock. From within the paddock toolbox window, select ‘Delete’. Click the paddock you wish to delete. Select ‘Save’. Warning Before Deleting Paddock. If you

Transfer Record to a Task

Published June 7th, 2025 by Thomas Wallace

Learn how to transfer a record and all of the information into a task. Your browser does not support HTML5 video. Steps to Transfer a Record to a Task - Mobile Navigate to the records timeline. Identify the record you wish to transfer to a task. Select ‘Edit’. Select ‘Save as task’. Make any changes to the new task that you wish. Add an assignee

Create a Record

Published June 6th, 2025 by Thomas Wallace

Learn how to create a record for your farm. Below we will show you the steps to do so, and explain each section of creating a record. Your browser does not support HTML5 video. ‘Create’ Record Permission In order to create records, a user first needs to have the ‘create’ record permission enabled. Steps to Create a Record - Mobile Select

Copy a Task

Published June 10th, 2025 by Thomas Wallace

Learn how to copy all of the instructions, attachments, assignees etc. of one task, into a new task. This is a useful tool for repetitive tasks, where you can make minor changes to the information, without having to re-do the entire task. Your browser does not support HTML5 video. Steps to Copy a Task - Mobile Navigate to the tasks page. Identif

Chat Full Walkthrough

Published September 10th, 2025 by Thomas Wallace

From getting started with user chat permissions, to creating your first chat and everything in between, here is the full walkthrough. Your browser does not support HTML5 video. Getting Started: View this lesson here. Chat Permissions: View this lesson here. Create New Chats: View this lesson here. Basic Chat Functions: View this lesson her

Change Password

Published June 16th, 2025 by Thomas Wallace

Learn how to change your password from within the Resolution app. This is not for forgetting your password and being unable to access your account, for that - search 'Forgotten Password'. Your browser does not support HTML5 video. Steps to Change Password - Mobile Select ‘More’ in the bottom right hand corner of your screen. Select ‘Account’. Se

Change Farm Details

Published June 16th, 2025 by Thomas Wallace

Learn how to change your farms details such as the farm name, type of farm, address, choose between four different area units (metres squared, hectares, square feet and acres) and length units (metres and feet). Your browser does not support HTML5 video. Steps to Change Farm Details - Mobile Select ‘More’ in the bottom right hand corner of your

Delete a Task

Published June 10th, 2025 by Thomas Wallace

Learn how to delete tasks from Resolution. Your browser does not support HTML5 video. Steps to Delete a Task - Mobile Navigate to the tasks page. Identify the task you wish to delete. For an incomplete task: Select ‘Edit’. For a completed task: Select ‘View’ and then select ‘Edit’. Select ‘Delete’. Select ‘Delete’ once more to confirm. Any user

2. How to Edit Zoom Levels, Starting Position & Delete a Draft

Published August 29th, 2025 by Thomas Wallace

Welcome, learn how to edit your maps starting position (for when you load into Resolution and begin using the interactive map), edit your paddock zoom levels, and delete the draft version of the map you are editing. Your browser does not support HTML5 video. Farm ‘Manage’ Permission Level Required. To access the farm map editor, you will need th

7. How To Split A Paddock

Published September 1st, 2025 by Thomas Wallace

Learn how to split a paddock. Your map will have validation errors if you simply try to create a new paddock over an existing paddock. Learn the two step process to split a paddock, and also learn what happens to the existing records when you split that paddock. Your browser does not support HTML5 video. Do Not Draw On Top Of Existing Paddock. U

1. How To Access Map Editor, Understanding Map Versions & Naming Map Layer

Published August 13th, 2025 by Thomas Wallace

In this lesson, learn how to access the map editor. Learn what the different map versions are, the current one and the maps history. Also learn how to name your new draft map layer. Your browser does not support HTML5 video. Farm ‘Manage’ Permission Level Required. To access the farm map editor, you will need the farm ‘manage’ permission enable

1. Chat Permissions

Published September 10th, 2025 by Thomas Wallace

In this article, learn about the chat permission settings within Resolution. These settings dictate what chat features users have available within their Resolution account. Your browser does not support HTML5 video. Steps to Access User Permission Settings - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘settings’.

Edit a Task

Published June 10th, 2025 by Thomas Wallace

Learn how to edit both incomplete and complete tasks. Your browser does not support HTML5 video. Task Permissions If a user only has the ‘Create’ task permission, they can only edit their own tasks. If a user also has the ‘View all’ task permission, they can edit all tasks. Steps to Edit a Task - Mobile Navigate to the tasks page. Identify t

3. Basic Chat Functions

Published July 20th, 2025 by Thomas Wallace

Learn how to use all of the tools and features within your chats. In the next lesson we will cover how to attach records and tags into chats, and create records and tags from chats. Your browser does not support HTML5 video. Typing Written Messages Select ‘Write a message’ to type out a message to send to the chat. You can copy and paste live l

Creating Tag Categories

Published May 11th, 2025 by Thomas Wallace

Learn how to create tag categories for your farm. Similar tags can all be grouped under tag categories, such as the different ‘stock’ on your farm. Your browser does not support HTML5 video. Steps to Create New Tag Categories - Mobile Select ‘more’ in the bottom right hand corner of your screen Select ‘settings’ Navigate to the tags section Sele

Delete/ Remove Users

Published May 28th, 2025 by Thomas Wallace

Learn how to remove/ delete users from your farm. Your browser does not support HTML5 video. Steps to Delete/ Remove a User - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘settings’. Navigate to the users section. Select the user whom you wish to remove. Select the ‘Farm Access’ permission. Select ‘Revoke’. Note:

Transfer Task to a Record

Published June 10th, 2025 by Thomas Wallace

Learn how to transfer a completed task and all of the information into a record. Your browser does not support HTML5 video. Steps to Transfer a Task to a Record - Mobile Navigate to the tasks page. Identify the completed task you wish to transfer to a record. Select ‘View’. Select ‘Create record’. Make any changes to the new record that you wish

Delete Records

Published June 7th, 2025 by Thomas Wallace

Learn how to delete records from Resolution. Your browser does not support HTML5 video. Steps to Delete a Record - Mobile Navigate to the records timeline. Identify the record you wish to delete. Select ‘Edit’. Select ‘Delete’. Select ‘Delete’ once more to confirm. Steps to Delete a Record - Desktop Navigate to the records timeline. Identify

Editing Tags

Published May 13th, 2025 by Thomas Wallace

Learn how to edit existing tags within Resolution. Editing a tag WILL NOT delete any records and data under the original tag. Your browser does not support HTML5 video. Steps to Edit a Tag - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘settings’. Navigate to the tags section Press the tag you wish to edit Here you

Change Account Details

Published June 16th, 2025 by Thomas Wallace

Learn how to change your account details such as your profile picture and basic details. Your browser does not support HTML5 video. Steps to Change Account Details - Mobile Select ‘More’ in the bottom right hand corner of your screen. Select ‘Account’. Select ‘Profile’. Here you can change your profile picture, name, email, phone , job title and

Create a Task

Published June 10th, 2025 by Thomas Wallace

Learn how to create a task and assign it to other farm users. Below we will show you the steps to do so, and explain each section of creating a task. Your browser does not support HTML5 video. ‘Create’ Task Permission In order to create tasks, a user first needs to have the ‘create’ task permission enabled. Steps to Create a Task - Mobile S

5. How to Edit, Leave, Archive and Unarchive Chats

Published July 20th, 2025 by Thomas Wallace

Learn how to edit existing chats, leave chats and then with the correct chat permissions, archive and unarchive chats from your farm. Your browser does not support HTML5 video. Steps to Edit Chat Firstly, you will need to either be an administrator of the chat, or have the chat manage permissions enabled. From within the chat, select the settin

User Permissions

Published June 2nd, 2025 by Thomas Wallace

In this article, learn about the different user permission settings within Resolution. These settings dictate what features they have available within their Resolution account. Your browser does not support HTML5 video. Steps to Access User Permission Settings - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘setting

Match All Tags vs Match Any Tag

Published May 15th, 2025 by Thomas Wallace

Learn the difference between match all tags, and match any tag - when filtering your records timeline by tags. Your browser does not support HTML5 video. Choosing between ‘Match All Tags’ or ‘Match Any Tag’ - Mobile and Desktop Navigate to the records page Select the tag filter At the top of your page, you will find the option between 'Match all

Log Out and App Version Number

Published June 16th, 2025 by Thomas Wallace

Learn how to log out of your account and view what app version number you currently have installed. Your browser does not support HTML5 video. Steps to Log Out - Mobile Select ‘More’ in the bottom right hand corner of your screen. Select ‘Account’. Select ‘Log out'. Steps to Log Out - Desktop Select ‘Account’ in the top right hand corner. Se

Deleting Tags

Published May 14th, 2025 by Thomas Wallace

Learn how to delete tags from your farm. Also learn how to move tags to an archived tag category to avoid deleting records and data. Your browser does not support HTML5 video. Steps to Delete a Tag - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘settings’. Navigate to the tags section Press on the tag you wish to d

Getting Started

Published September 14th, 2025 by Thomas Wallace

Learn how to ensure your app is updated to the latest version, how to then turn on the correct chat permissions (if you have the farm manage permission) so that you and the team can begin using chat. Your browser does not support HTML5 video. Update Your App. Firstly, ensure Resolution is updated to the latest version. If you need an update, whe

Copy a Record

Published June 7th, 2025 by Thomas Wallace

Learn how to copy all of the content, attachments, tags etc. of one record, into a new record. This is a useful tool for repetitive records such as drenching or compliance documents, where you can make minor changes to the information, without having to re-do the entire record. Your browser does not support HTML5 video. Steps to Copy a Record -

6. Validate and Save Changes & Fixing Validation Errors

Published August 31st, 2025 by Thomas Wallace

Welcome, learn how to validate and save changes so that your new map goes live in the app. Also learn how to fix any validation errors that may appear. Your browser does not support HTML5 video. Why You Received Validation Errors. There are two types of validation errors you may receive when you attempt to validate and save your changes. Invalid

Change Account Settings

Published June 16th, 2025 by Thomas Wallace

Learn how to change your account settings such as time format, language and landing page. Your browser does not support HTML5 video. Steps to Change Account Settings - Mobile Select ‘More’ in the bottom right hand corner of your screen. Select ‘Account’. Select ‘Settings’. Here you can change the time format, language and landing page for when y

Public vs Restricted Tags

Published May 16th, 2025 by Thomas Wallace

Learn the difference between public and restricted tags. Learn about the different user permissions and how they affect visibility of both tags. Learn when you may wish to use a restricted tag. Your browser does not support HTML5 video. Choosing between ‘Public’ or ‘Restricted’ Tags - Mobile and Desktop Navigate to your tag settings: Mobile: Sel

Copy Records and Tasks to Another Farm

Published June 20th, 2025 by Thomas Wallace

Learn how to copy records and tasks from one farm to another. Your browser does not support HTML5 video. Permission Levels With the farm manage permission enabled, you can copy all records and tasks to another farm that you have access to. Without the farm manage permission, you can only copy records or tasks that you created to another farm tha

Create Basic Map Layers

Published June 15th, 2025 by Thomas Wallace

Learn how to create basic map layers using the interactive map when creating tasks or records. There are 4 tools available, drawing an area, drawing a line, dropping a point and using your live location to drop a point exactly where you are. Your browser does not support HTML5 video. Steps to Create a Map Layer - Mobile From within the create re

3. How to Create a New Paddock

Published August 29th, 2025 by Thomas Wallace

Learn how to create a new paddock. Learn how to use all the tools including the snapping tools for more precision, how to name, colour and choose the effective area of your paddock. Your browser does not support HTML5 video. Below we will explain the steps to successfully create a new paddock. The permission levels required and how to access map

Forgotten Password

Published June 16th, 2025 by Thomas Wallace

Learn how to reset your password if you have forgotten it and cannot access your account. Your browser does not support HTML5 video. Steps to Reset Password - Mobile Select ‘Forgotten your password?’. Enter your email associated with the account. Select the link sent to your email and follow the instructions. Steps to Reset Password - Deskto

Notifications

Published June 4th, 2025 by Thomas Wallace

Learn how to change your notification preferences with Resolution. You can toggle on or off many different notifications for both mobile push notifications and email notifications. Your browser does not support HTML5 video. Steps to View Notification Settings - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘account’

Edit a Record

Published June 7th, 2025 by Thomas Wallace

Learn how to edit existing records within Resolution. Your browser does not support HTML5 video. Record Permissions If a user only has the ‘Create’ record permission, they can only edit their own records. If a user also has the ‘Read’ record permission, they can edit all records. Steps to Edit a Record - Mobile Navigate to the records timeli

How to Edit or Change Your Farms Base Map - Full Walkthrough.

Published July 9th, 2025 by Thomas Wallace

Learn how to edit and change your farms map and paddocks. This is a full walkthrough from start to finish, there are other micro lessons within this module covering more specific components and features of the map editor for you to also view. Your browser does not support HTML5 video.

2. Create New Chats

Published July 17th, 2025 by Thomas Wallace

Learn how to create new direct and group chats for your farm. Your browser does not support HTML5 video. Chat Permissions In order to create new direct and group chats with other farm users, you will first need the chat ‘user’ and 'create permissions enabled. You can then add other users to new chats, however those users must have chat ‘user’ pe

Additional User Settings

Published June 19th, 2025 by Thomas Wallace

Learn how to expand the user list to see all permission levels, how to search for users, the difference between active, invited and archived users, and how to reinstate a removed user. Your browser does not support HTML5 video. Manage Farm Permission In order to access the user settings, a user will firstly need the farm manage permission enable

Edit Map Layers

Published June 20th, 2025 by Thomas Wallace

Learn how to edit map layers that have been created on records or tasks. Learn how to change their label, colour and the shape/ positioning of the map layer. Your browser does not support HTML5 video. Steps to Edit Map Layers - Mobile Select ‘Edit’ on an existing record or task. Select the map layers. Select the blue menu button. Identify the ma

Add New Users

Published May 27th, 2025 by Thomas Wallace

Learn how to easily add new users to your farm and manage their access and permissions effectively. Your browser does not support HTML5 video. Steps to Add a New User - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘settings’. Navigate to the users section. In the top right hand corner, select invite user button. En

Export Map

Published June 3rd, 2025 by Thomas Wallace

Learn how to export your farms map out of Resolution. Your browser does not support HTML5 video. Steps to Export Map - Mobile Select ‘more’ in the bottom right hand corner of your screen. Select ‘settings’. Select ‘Export Map’. Select "Download map version' on the map you wish to download. The most recent entry is your current map you are using.

4. How To Edit Paddocks

Published August 29th, 2025 by Thomas Wallace

Learn how to edit paddocks, where you can add more points, delete points, use the snapping tools, edit the paddock name, colour and effective area. Also how to move the paddock label. Your browser does not support HTML5 video. Navigation and set up. From the paddock toolbox window. Select ‘Edit’ Click the paddock you wish to edit. Select the ‘I